11

 

 

Transfers:

 

If a customer needs to initiate service at another address,  a new deposit will  be required for the new address.  Procedures for connections and disconnections are followed as previously stated. 

 

Temporary Offs:

 

A customer may request his meter to be turned off for an extended period.  Having an account put on temporary off suspends the billing.  The deposit is held for the customer.  The customer can call at a later date to have the account activated.  Any balance due on the account must be paid before re-activating an account.  Water Office clerks will schedule a time for reconnection.  This service is helpful for irrigation meters that are not used in the winter months.  By just having the meter turned off does not mean that the account will not bill.  An account will bill a minimum bill even if the consumption is zero.  A customer must request the account to be on temporary off to suspend billing.

 

In Closing:

 

The City of Hobbs Water Department strives to provide great customer service.  If you have any questions or comments, please feel free to call.   We will be happy to assist you.